Senior – Infrastructure Specialist

Infrastructure Specialist – Endpoint & Operations

Location

United States, with preference for candidates located in the Midwest, Texas, or West Coast time zones. Candidates based near our Los Angeles or San Francisco studios may have the opportunity to work in a hybrid model. Other locations will be fully remote.

Position Overview

The role of Infrastructure Specialist is to provide technical capability and expertise across 7C Network’s global technology environment, with a particular focus on endpoint management, modern workplace technologies, infrastructure operations, and support for our North American and UK studios.

You will join a high-performance, tight-knit but geographically distributed Infrastructure team, reporting to a senior leader of Infrastructure & Security based in Melbourne. This role will help strengthen operational coverage outside Australian business hours, reduce key-person dependencies, and contribute to the ongoing evolution of our infrastructure, security, automation and AI-assisted operational capabilities.

The successful candidate will be a hands-on technical specialist with strong endpoint management experience, including Windows and Mac platforms, combined with a broad understanding of cloud, identity, networking and security technologies. The role requires a proactive problem solver who is comfortable operating independently, balancing operational support, technical decision-making and project delivery.

About 7C Network

7C is a wholly owned network of leading place brands operating from 18 global cities. Through Total Place Design, 7C connects specialist knowledge from across its network to deliver creative design, strategic outcomes and long-term impact across the built environment.

The 7C Network brings together future-facing brands spanning placemaking, sustainability, architecture and interior design, and luxury concepts. Its network includes ERA-co, Impact Futures, Woods Bagot and Customs Bureau, each bringing deep specialist capability while contributing to a broader integrated approach to complex client and place challenges.

7C’s collective ambition is to be the most trusted and influential voice for the future of the built world. Its global operating model enables teams to collaborate across regions, disciplines and time zones, connecting specialist expertise to deliver more holistic outcomes for people and place.

Key Responsibilities

Endpoint and Modern Workplace

• Administer, support and continuously improve endpoint management platforms and processes across Windows and Mac environments.
• Manage endpoint lifecycle activities, including provisioning, compliance, security, software deployment, patching and automation, with a focus on improving device reliability, user experience and policy-driven control.
• Support and improve Mac management capability and associated operational processes.
• Develop and maintain endpoint standards, policies, documentation and operational procedures.
• Support mobile device management, device compliance, application deployment and modern workplace tooling.

Infrastructure Operations

• Act as an escalation point for complex infrastructure, endpoint and modern workplace issues.
• Support and administer cloud and on-premises infrastructure platforms.
• Contribute to the management of identity, access management, authentication and security controls.
• Participate in operational support, incident response and problem management activities.
• Create and maintain technical documentation, standards, knowledge articles and operational runbooks.
• Identify technology landscape risks and propose pragmatic solutions.

Automation and Future Capability

• Identify opportunities to automate repetitive operational tasks and improve service delivery, supporting more proactive and intelligence-led infrastructure operations.
• Contribute to automated capabilities and tooling improvements, including troubleshooting, intelligent alert and security triage, remediation workflows, cloud management visibility, self-service tooling and related infrastructure management improvements.
• Participate in technology uplift initiatives across endpoint, cloud, networking and security domains.

Project Delivery

• Participate in the design, implementation and support of infrastructure projects.
• Provide technical input into solution design, vendor selection and implementation planning.
• Assist with global initiatives involving cloud platforms, endpoint management, security, collaboration technologies and studio infrastructure.
• Liaise with internal stakeholders, regional IT teams and external vendors to deliver agreed outcomes.
• Balance planned project work with BAU support, operational priorities and urgent business requirements.

Required Experience

• 5–10 years’ experience in Infrastructure Engineering, Systems Administration, Endpoint Engineering, Modern Workplace Engineering or similar roles.
• Strong experience managing Windows and Mac endpoint environments.
• Experience with endpoint security, vulnerability management and compliance controls.
• Experience with Microsoft Intune, Autopilot, MECM, including application deployment and updates.
• Solid understanding of cloud technologies, preferably Microsoft Azure or AWS.
• Working knowledge of networking concepts across LAN, WAN and wireless environments.
• Experience improving operational consistency, efficiency and reliability through automation or process improvement.
• Demonstrable skills across multiple infrastructure domains.

Desirable Experience

• Jamf administration.
• Experience with automation platforms, workflow orchestration, or API-based integrations operations.
• Security technologies including identity and access management, data loss prevention, email security and web security.
• Scripting and automation experience, such as PowerShell, Python or similar.
• Experience with ITSM tools, service desk escalation processes and operational reporting.
• Experience with architecture, engineering, construction or professional services environments.
• Relevant certifications across Microsoft, Azure, AWS, Jamf, Cisco/Meraki, ITIL or security disciplines.

Key Attributes

• Strong technical curiosity and a desire to continually learn.
• Hands-on, pragmatic problem solver who is comfortable working across disciplines, picking up new skills and technologies.
• Equally comfortable operating semi-autonomously and collaboratively as needed within a distributed team, supporting users and stakeholders across multiple locations and time zones.
• Calm and structured approach to troubleshooting and escalation, with strong communication skills and a clear customer-service mindset.
• Good judgement in managing competing priorities, balancing speed, quality, risk and business impact.
• Positive attitude and willingness to challenge existing approaches in pursuit of better outcomes.
• Flexibility to participate in occasional after-hours work where required for planned changes, project activity, operational support or escalation response.

How to Apply

Applicants are required to submit a resume via our LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. All personal data collected by the Company will be kept confidential and only used for recruitment purposes.

Mandatory requirement: It is an essential requirement that at the time of applying for this position applicants must have the legal right to work in America.

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