Information Technology Infrastructure Specialist

** Please note: This role is based in the United States, with a preference for candidates located in the Midwest, Texas, or West Coast time zones. Candidates based near our Los Angeles or San Francisco Studios may have the opportunity to work in a hybrid arrangement, while those based elsewhere in the US will work fully remotely **

About Woods Bagot – Architecture for Worlds Ahead

We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity’s highest potential. With a global design culture devoted to creativity, resilience, and purpose – we ensure every project contributes to our client’s vision, inspiring future generations.

Woods Bagot is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides “Total Place Design,” a holistic approach to creating transformative environments. It combines capabilities from its constituent brands – including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau – to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts.

About the Role

The role of Infrastructure Specialist – Endpoint & Operations is to provide technical capability and expertise across 7C Network’s global technology environment, with a particular focus on endpoint management, modern workplace technologies, infrastructure operations, and support for our North American and UK studios. You will join a high-performance, tight-knit but geographically distributed Infrastructure team, reporting to a senior leader of Infrastructure & Security based in Melbourne. This role will help strengthen operational coverage outside Australian business hours, reduce key-person dependencies, and contribute to the ongoing evolution of our infrastructure, security, automation and AI-assisted operational capabilities.

The successful candidate will be a hands-on technical specialist with strong endpoint management experience, including Windows and Mac platforms, combined with a broad understanding of cloud, identity, networking and security technologies. The role requires a proactive problem solver who is comfortable operating independently, balancing operational support, technical decision-making and project delivery.

Key Responsibilities

Endpoint and Modern Workplace:

• Administer, support and continuously improve endpoint management platforms and processes across Windows and Mac environments.
• Manage endpoint lifecycle activities, including provisioning, compliance, security, software deployment, patching and automation, with a focus on improving device reliability, user experience and policy-driven control.
• Support and improve Mac management capability and associated operational processes.
• Develop and maintain endpoint standards, policies, documentation and operational procedures.
• Support mobile device management, device compliance, application deployment and modern workplace tooling.

Infrastructure Operations:

• Act as an escalation point for complex infrastructure, endpoint and modern workplace issues.
• Support and administer cloud and on-premises infrastructure platforms.
• Contribute to the management of identity, access management, authentication and security controls.
• Participate in operational support, incident response and problem management activities.
• Create and maintain technical documentation, standards, knowledge articles and operational runbooks.
• Identify technology landscape risks and propose pragmatic solutions.

Automation and Future Capability:

• Identify opportunities to automate repetitive operational tasks and improve service delivery, supporting more proactive and intelligence-led infrastructure operations.
• Contribute to automated capabilities and tooling improvements, including troubleshooting, intelligent alert and security triage, remediation workflows, cloud management visibility, self-service tooling and related infrastructure management improvements.
• Participate in technology uplift initiatives across endpoint, cloud, networking and security domains.

Project Delivery:

• Participate in the design, implementation and support of infrastructure projects.
• Provide technical input into solution design, vendor selection and implementation planning.
• Assist with global initiatives involving cloud platforms, endpoint management, security, collaboration technologies and studio infrastructure.
• Liaise with internal stakeholders, regional IT teams and external vendors to deliver agreed outcomes.
• Balance planned project work with BAU support, operational priorities and urgent business requirements.

About You

You’re a hands-on, solutions-focused individual with strong technical curiosity and a genuine desire to keep learning. You enjoy tackling challenges, exploring new technologies and finding practical ways to improve how things work. Comfortable working across different disciplines, you’re adaptable, resourceful and always willing to develop new skills. You thrive in a collaborative, globally connected environment but are equally confident working independently and taking ownership of your responsibilities. With strong communication skills and a customer-focused mindset, you’re comfortable supporting colleagues and stakeholders across multiple locations and time zones. You bring a calm, structured approach to troubleshooting and problem-solving, with the ability to manage competing priorities and make sound decisions that balance speed, quality, risk and business impact. Above all, you’re positive, proactive and open to challenging existing ways of working to achieve better outcomes. You understand the importance of flexibility in a global business and are willing to provide occasional after-hours support for planned changes, projects or operational needs when required.

Key Requirements:

• 5–10 years’ experience in Infrastructure Engineering, Systems Administration, Endpoint Engineering, Modern Workplace Engineering or similar roles.
• Strong experience managing Windows and Mac endpoint environments.
• Experience with endpoint security, vulnerability management and compliance controls.
• Experience with Microsoft Intune, Autopilot, MECM, including application deployment and updates.
• Solid understanding of cloud technologies, preferably Microsoft Azure or AWS.
• Working knowledge of networking concepts across LAN, WAN and wireless environments.
• Experience improving operational consistency, efficiency and reliability through automation or process improvement.
• Demonstrable skills across multiple infrastructure domains.

Desirable Experience:

• Jamf administration.
• Experience with automation platforms, workflow orchestration, or API-based integrations operations.
• Security technologies including identity and access management, data loss prevention, email security and web security.
• Scripting and automation experience, such as PowerShell, Python or similar.
• Experience with ITSM tools, service desk escalation processes and operational reporting.
• Experience with architecture, engineering, construction or professional services environments.
• Relevant certifications across Microsoft, Azure, AWS, Jamf, Cisco/Meraki, ITIL or security disciplines.

How to Apply

Applicants are required to submit a resume via our LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. All personal data collected by the Company will be kept confidential and only used for recruitment purposes. Mandatory requirement: It is an essential requirement that at the time of applying for this position applicants must have the legal right to work in the United States.

7C – Total Place Design Network

7C is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. At 7C, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.