New York, New York
London, United Kingdom
Masdar City, Abu Dhabi
Auckland, New Zealand
The future of the luxury hotel industry is written in the difference between visiting a place and experiencing a destination. Instead of the rootless escapism that has defined travel’s last decade, a rising craving for connection through first-hand experience indicates the turning of a new leaf: we’ll settle for nothing less than pure wonder.
This shift means that today’s definition of the ideal guest experience is deeply embedded in a genuine understanding of place. For designers, this has sparked a quiet renaissance. From delivery to detail, the age of the experiential, culturally connected, lifestyle-focused hotel is here, and with it comes new standards for luxury.
In 2020, travellers began taking ‘revenge’ against lost time during the pandemic by booking trips abroad. Evocatively termed ‘Revenge Travel’ by the media, this continued behaviour has bolstered global tourism to the point that it’s expected to reach approximately 80 to 95 percent of pre-pandemic levels this year – with the Middle East and Europe predicted to meet pre-pandemic visitor volumes by year’s end.1“TOURISM SET TO RETURN TO PRE-PANDEMIC LEVELS IN SOME REGIONS IN 2023.” United Nations World Tourism Organization. United Nations World Tourism Organization, January 17, 2023. https://www.unwto.org/news/tourism-set-to-return-to-pre-pandemic-levels-in-some-regions-in-2023.
But the real seeds of change lie in the type of trips travellers are booking. A global surge in journeys to culture capitals, a new wave of interest in wellness retreats, and a spike in demand for outdoor destinations beyond just beaches and mountains2“The No-Normal.” Expedia Travel Trends, (2023): 12-13. Accessed May 17, 2023. mark a subtle change in appetite: we’re leaving behind escape in favour of experience.
The preference for experience is reflected in the way global retail consumer habits continue to lean from the possession of objects to the creation of memories, indicating a growing preference for access over ownership.3‘Experience first’ consumption rose from 11% to 20% between May 2021 and Feb 2022. Rogers, Kristina. “Future Consumer Index: People Are Reconnecting with Their Deeper Values.” Ey.Com. Ernst and Young, March 17, 2023. https://www.ey.com/en_gl/consumer-products-retail/future-consumer-index-moving-out-of-brands-reach.
With 72 percent of millennials reporting that they’d like to increase their expenditures on experiences in the future,4“Millennials: Fuelling the Experience Economy.” Www.Eventbite.Com. Eventbrite, June 27, 2014. it’s clear that the definition of modern luxury is shifting to become more about ‘being’ than ‘owning’ – we’re choosing stories over souvenirs.
‘Being’ happens in place. Where objects are symbols of status, experience is born from context – a product of the sights, sounds and smells of the time in question. Aware that context is key, designers looking to create a successful hotel must make decisions that provide travellers with an authentically personal connection to the destination that binds them with the surroundings, culture, and people. In short, they must use storytelling to create genuine immersion in place.
25Hours Hotel Dubai One Central had a clear brief: capture the essence of the city. Encapsulating a place as futuristic as it is ancient saw designers deliver a concept that weaves nomadic Bedouin and Hakawati traditions back into modern life. Walking through the double-volume lobby, guests are greeted by the ‘Fountain of Tales’ – a colossal fountain with seating spaces and bookshelves featuring over 5,000 books – before spilling out to discover treasures from local artists throughout the space and beyond.
By designing moments that allow travellers to walk in the shoes of the hotel’s nomadic antecedents, 25Hours Dubai facilitates a connection to the past that leads to an altered perspective in the present. Genuinely experiential and steeped in stories and culture, a stay here is immersive – travellers will leave feeling truly connected to Dubai city.
Guest experience lies at the heart of this design, with every space – from lift to room to restaurant – considering how guests might interact with their surroundings. Each element of the design has been carefully curated to make this property truly multi-dimensional – a living room, a party paradise, a romantic getaway or simply the go-to destination for creative business meetings and co-working.
Art enthusiasts will also find a curated collection of artworks scattered across the property inspired by a modern interpretation of the rituals and traditions of the Dubai area and its people. As modern nomads, the guests will be invited to discover the magic of the Bedouin and Hakawati heritage and take part of the narrative that shapes modern day Dubai.
The urban tale starts in the 25hours Hotel One Central lobby where guests are greeted by the ‘Fountain of Tales’, a colossal fountain with seating spaces and bookshelves featuring over 5,000 books. Adorning the top of the fountain is a rotating, lit-up globe showcasing artwork created by several local artists around the concept of modern nomadic lifestyle. As guest scan upwards, they will find the ceiling taken over by a stunning piece of art – ‘Under the Same Sky’ by Dominik Bulka – inspired by the constellations in the sky and interpreting them from a humorous, light-hearted point of view. Guests will be able to explore narratives that relate to Dubai and reference 25hours, its stories and ethos.
The hotel’s “Analogue Upgrade” will give guests the opportunity to throwback and reminisce over simpler times! Delivered in a large trunk-case to bedrooms, the unique experience includes VHS to vinyl, typewriters to Polaroids – encouraging guests to take a break from today’s digital world and stimulate all senses. What’s more, the “Analogue Circus” in partnership with Vienna based Supersense on the hotel’s first floor houses over 500 vinyls and a Walkman station – the ideal break from a busy day co-working. Guests can choose to listen to their favourite tunes the old-fashioned way or better yet, try their hand at burning their own vinyl disk. Other creative spaces include a trade in desk where guests can exchange their personal items for a night’s stay, a pottery studio, games room and a podcast studio.
Some luxuries are so seamless that they go unnoticed, as is with the lobby acoustics at 25Hours. Though the space is double height, the design makes it an intimate space – secrets can be kept with whispers.
The pursuit of wonder is driven by our desire to encounter the remarkable. Sparked by a change in perspective, wonder is a culminating moment arrived at from a series of experiences. Savvy designers can cultivate this feeling by deliberately layering experiences in ways that uses the user journey to create narrative, allowing guest encounters to ebb and flow naturally instead of attempting to surprise at every step.
A royal blue beacon in Leicester Square, The Londoner draws the eye with a façade that incorporates the work of artist Ian Monroe – a light-shifting, 15,000-terracotta-tile-strong nod to the area’s manufacturing history. Aware of its position at the intersection of four distinct neighbourhoods, the hotel is careful to complement its setting without overpowering it – reacting to its surroundings to create a contextual landmark.
From approach, visitors are drawn into the world of the hotel through layers of carefully designed experience. Some might discover a trio of guest-only rooms called The Residence that, behind a secret door, includes The Whisky Room. Others might venture higher to discover awe-inspiring views of Leicester Square, Trafalgar Square or the National Gallery. Whether with whisky, a view or with the building itself, The Londoner layers experiences in ways that create a myriad of chances to experience wonder.
The Londoner, nestled in place at Leicester Square.
Aware of its position at the intersection of four distinct neighbourhoods, the hotel is careful to complement its setting without overpowering it – reacting to its surroundings to create a contextual landmark.
Ian Monroe’s winning proposal for The Londoners integrated artwork included alternating patterns of glazed tiles that would line the development’s exterior window reveals and tower entrance. These tiles nodded to the material history of the area, which is revered for its tilemaking.
These hundred-foot mosaics required untold levels of coordination between Woods Bagot’s digital-design specialists and project engineers, consultants, and off-site fabricators that resulted in installing over 15,000 terracotta tiles.
The resulting deep-blue tiles, which begin on the Londoner’s ground floor, extend through its roof. It’s an artistic triumph, but a technological one, too, where a level of complexity and craft nearly impossible to render humanly is made visible and tangible thanks to collaboration enhanced by digital tools.
The return to place through layered experience opens our understanding of luxury up to include deliberate reconnection with our natural environment. Completed in 2016, Jumeirah Al Naseem is an early example of this change. The beachside hotel reflects its unique geographic location by extending it. This decision creates a public space that connects with neighbouring buildings to form over three kilometres of waterways that continue from the water’s edge.
Jumeirah Al Naseem takes every chance to connect visitors with the sea and its pools. Rooms are beach-facing and have extended balconies that ensure the view and elements can be soaked in, and the lobby opens out to frame Burj Al Arab and the sea. Complete with 40 traditional abras, the waterways are a cornucopia of secluded moments. Travellers may discover gardens, the Drum Bar, or simply the joy of a private moment cocooned by water and sky.
Minthis Hills takes up Jumeirah Al Naseem’s mantle of returning travellers to nature via its sensitive integration into the landscape. Nestled along the natural contours of the land in Pathos, Cyprus, every villa has been positioned to maximise views, frontage, and privacy. Carefully designed to preserve and enhance the surrounding features, the project includes the restoration of a 12th-century monastery and a design philosophy that takes influence from Cypriot architecture, light and landscape.
Jumeirah Al Naseem was designed to connect with neighbouring buildings so hotel guests can easily access the broader resort which includes 26 swimming pools and over three kilometres of waterways complete with 40 traditional abras or water taxis, to transport guests around the resort.
The joy of a private moment cocooned by water and sky.
Luxury today is entwined with the art of showcasing our environment, which in turn speaks to our need to protect and preserve the natural world. Once misunderstood to be in opposition to luxury, sustainability is a driving force behind its redefinition: if the very essence of luxury hinges on timelessness, enduring desirability, and scarcity, then the preservation of the natural world is an unignorable asset.
Sustainability doesn’t sacrifice experience. As seen in Minthis Hills, consideration of orientation, ventilation and thermal comfort will negate the need to totally rely on air-conditioning (or heating). Similarly, embracing smart technologies like virtual concierge and biometrics reduces energy consumption and can be combined with renewable energy generation – like solar and water recycling – to seamlessly reduce a hotel’s carbon footprint.
More outwardly, the demonstration of sustainable practice in a hotel meets a growing demand for transparency. With 53 percent of travellers more determined to travel sustainably than they were a year ago,1“Climate, Community and Choice: Booking.Com Reveals the Trends Shaping Sustainable Travel in 2022.” Www.Booking.Com. Booking.Com, April 14, 2014. https://news.booking.com/climate-community-and-choice-bookingcom-reveals-the-trends-shaping-sustainable-travel-in-2022/. hotels must make clear changes.
Nestled along the natural contours of the land in Pathos, Cyprus, every Minthis Hills villa has been positioned to maximise views, frontage, and privacy.
Every villa is planned around a traditional-style courtyard that gives access to shaded verandas and natural breezes.
Carefully designed to preserve and enhance the surrounding features, the project includes the restoration of a 12th-century monastery and a design philosophy that takes influence from Cypriot architecture, light and landscape.
The pursuit of wonder is a race back to ourselves. An experience that allows us to spend time differently, wonder breaks us out of our routines and into a new perspective. In a world struggling with its own wellness, we’re returned to a state capable of joy and delight. For a secondless second, we take in our environment from an unfettered perspective – travellers in the purest sense.
25Hours Hotel Dubai, The Londoner, Jumeirah Al Naseem and Minthis Hills are vastly different offerings united by their commitment to place, culture, and layered experience. As luxury evolves to steadfastly include sustainability and preservation, hotel designers are newly tasked with a level of storytelling that surpasses escape to reach experience.
Samer has over 20 years of experience as an Architect leading large projects to successful completion. As the Dubai Studio Executive Chair managing the business, his thought leadership, strategic guidance, commercial acumen, and attention to detail has been instrumental to the success of Woods Bagot in the region.
A dedicated architect with a proven track record, Samer excels at building trustworthy relationships with key clients and in completing unique, award-winning Architecture that creates cultural capital. Having delivered projects in Australia, Asia, the Middle East, and North Africa, his extensive portfolio across multiple sectors includes resorts, mixed-use masterplans, high-rise and residential as well as retail, projects.
With his diverse experience, Samer continues to inspire his colleagues to realize creative opportunities that adds great value to the built environment and promotes the practice of the future.
Insights Leader – Global
Tess is Woods Bagot’s Global Insights Leader. Passionate about clarity, relevance and the creation of genuinely interesting content, Tess works with our innovators to create insights on the future of design, as applied to its impact on how we live, work, travel, play, learn, stay healthy and anything in-between. See Woods Bagot’s Journal for more.
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