Woods Bagot Global Studio Careers
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New York

Information Technology Support Administrator

**Please note: This is a part-time, on-site position based in our New York Studio. We are seeking candidates available to work three days per week, with flexibility around how those days are structured**

About Woods Bagot

Woods Bagot is a People Architecture company placing human experience at the center of our design process to create and deliver engaging, future-oriented Architecture and Design that respond to the way people actually use space.

About the Role

Woods Bagot is seeking a proactive, tech-savvy IT Support Administrator to join our New York Studio, supporting the North American region, including studios in New York, San Francisco, and Los Angeles. This part-time role is crucial to the seamless operation of our architecture projects, ensuring smooth IT support and an exceptional end-user experience.

We believe that the exceptional contribution of all our people is the driver of our success. We offer a range of great medical benefits, 401(k), and leave policies to support you at work.

Key Responsibilities:

Technical Support:

  • Provide first-level support for MAC/PC hardware, software, and peripherals.
  • Maintain video conferencing systems, including proactive maintenance, user training, and troubleshooting.
  • Support studio IT needs, including project site setup and ongoing technical input.

IT Service Desk Management:

  • Manage support tickets, documenting resolutions and providing regular status updates to users.
  • Deploy and configure operating systems, PCs, and peripherals as directed by Group IT.
  • Maintain accurate hardware and software inventories.

Policy and Compliance:

  • Ensure compliance with IT policies and procedures in collaboration with Group IT.
  • Assist with technical documentation and user training.
  • Manage local IT vendor relationships and contribute to local IT budget planning.

About You

You’re a tech-savvy, service-oriented IT professional with experience supporting both Mac and PC environments. Confident troubleshooting hardware, software, and AV systems, you thrive in dynamic, creative settings and enjoy providing a seamless user experience.

Organized and proactive, you manage support tickets efficiently, communicate clearly, and are comfortable juggling priorities across multiple locations. You’re also familiar with IT policies, vendor coordination, and enjoy being a reliable, hands-on part of a collaborative team.

You will be able to demonstrate:

  • 3-5 years of desktop support experience.
  • Relevant tertiary qualifications.
  • Certifications like MCSE, MCITP, CCNA, or ITIL are highly preferred.
  • Strong English communication skills, both written and verbal.
  • Strong proficiency with MS Office, Office 365 administration, Windows Server (2012+), and SCCM.
  • Experience with JAMF, Windows file shares, Intune (MDM), and wide-format printer management.
  • Familiarity with industry-specific software (Revit, Rhino, Enscape) is a plus.

How to Apply

Please submit your up-to-date resume via our Information Technology Support Administrator LinkedIn job post. Applications will be treated in the strictest confidence. Please note, We do not accept unsolicited resumes or names from agencies. It is an essential requirement that applicants have the legal right to work in the US when applying for this position.

Inspiration. Innovation. Inclusiveness. We are Woods Bagot.

Woods Bagot is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

At Woods Bagot, we are committed to creating an environment where the difference is celebrated, valued, and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation of creativity and innovative design – it is only by working together that we can realize the potential of our people, clients, and communities around us. Through our inclusive leadership and our truly global studio network of architects and designers, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.