Global Studio

Regional Information Technology Manager – China and Hong Kong

Key responsibilities:

This is a regional role covering our studios in Beijing, Shanghai and Hong Kong. Our ideal candidate will be based in our Hong Kong studio.

Manage IT requests and the ITIL process firm-wide 

  • To enhance our service delivery through process improvements based on ITIL and other best practice processes. 
  • To log support calls and document their outcome to facilitate the resolution of queries. 
  • Proactively provide information to users on the progress of outstanding support calls and helpdesk tickets across the firm. Including all teams in the helpdesk system. 

Information Technology Operations Leadership  

  • Provide process-driven IT service delivery in the region 
  • Lead a small team of IT to support analysts to provide technical support to IT requests from users for all PC hardware, software, and associated peripherals 
  • To maintain studio AV and VC equipment, including providing proactive maintenance, support, and training 
  • Provide guidance and technical input for Studio IT needs such as setting up project sites and other requirements as they arise 
  • Demonstrate and improve service delivery culture by leading with a professional, courteous and rapid response to individual users 
  • Regular and appropriate communication with key stakeholders and all staff  
  • Produce monthly reports for the executive in the region that communicate the status of the IT Platform  
  • Work with the IT group to establish and deliver the IT strategy for the firm and for the region 
  • Ensure regional IT Vendors are delivering agreed services  
  • Ensure regional IT budgets are developed, approved, and adhered to 

Manage IT assets in the Region 

Manage the full lifecycle of IT assets in the region including: 

  • To deploy PCs and associated peripherals including new installations and redeployment of existing equipment 
  • To install and configure operating systems to agreed standards under the direction of Group IT 
  • To maintain the existing PCs and peripherals to standards determined by Group IT by performing upgrades, new installations and carrying out routine procedures 
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software 
  • Assist with asset decommissioning and lease replacements 

Policy and Standards 

  • To work with members of the studio team to ensure compliance with information and communication policies and procedures 
  • To assist in the completion of the Group’s technical documentation, guidelines and procedures and ensure they are disseminated to users when requested 
  • To undertake such projects of a level commensurate with the responsibility of the position as designated by Group IT 
  • To maintain personal and professional development, participate in appropriate training activities, and encourage and support the team in their development and training 

About you:

As the regional Information Technology manager, you will have a minimum of 3 years of leadership experience within a Desktop support role. This position requires someone who is enthusiastic, with a positive can-do personality. You will have strong stakeholder management skills and be able to lead and manage a remote team.

You will be able to demonstrate

  • Previous experience leading and managing a remote team, with at least 3 years of solid working experience on desktop support leadership
  • Hands-on experience with ITIL framework including ITIL certifications
  • Advanced MS Office, particularly Word, Excel, and PowerPoint
  • Win 10 and Win 7 troubleshooting skills
  • Solid working knowledge of Office 365
  • Solid working knowledge of Active Directory administration
  • Experience with mobile technology management such as iPhones / iPads
  • LAN troubleshooting skills
  • OCE wide format printer management
  • Skype and Room based AV system skills
  • Experience in performing IT training
  • Working experience with online help desk systems such as Manage Engine
  • Experience in dealing with service providers will be an added advantage
  • Relevant Tertiary qualifications
  • Valid certification of MCSE/MCITP/CCNA is preferable
  • ITIL certifications

About Woods Bagot:

Woods Bagot is a leading global design studio that is committed to innovative solutions. Across our network of studios in Australia, Asia, the Middle East, North America, and Europe we operate in a collaborative and open environment where our global studio environment, ideas, teamwork, and research allow us to deliver exceptional solutions to our clients.

 

To Apply:

If you have the knowledge, skills, and experience for this role, we would love to hear from you!

Please apply below with a cover letter and resume detailing your suitability for this position, including worker’s rights, and salary expectations. For more information contact rohkg@woodsbagot.com.

 

Applications will be treated in the strictest confidence.