Regional Information Technology Manager – China and Hong Kong

Key responsibilities:

This is a regional role covering our studios in Beijing, Shanghai and Hong Kong. Our ideal candidate will be based in our Hong Kong studio.

Manage IT requests and the ITIL process firm-wide

To enhance our service delivery through process improvements based on ITIL and other best practice processes.
To log support calls and document their outcome to facilitate the resolution of queries.
Proactively provide information to users on the progress of outstanding support calls and helpdesk tickets across the firm. Including all teams in the helpdesk system.

Information Technology Operations Leadership

Provide process-driven IT service delivery in the region
Lead a small team of IT to support analysts to provide technical support to IT requests from users for all PC hardware, software, and associated peripherals
To maintain studio AV and VC equipment, including providing proactive maintenance, support, and training
Provide guidance and technical input for Studio IT needs such as setting up project sites and other requirements as they arise
Demonstrate and improve service delivery culture by leading with a professional, courteous and rapid response to individual users
Regular and appropriate communication with key stakeholders and all staff
Produce monthly reports for the executive in the region that communicate the status of the IT Platform
Work with the IT group to establish and deliver the IT strategy for the firm and for the region
Ensure regional IT Vendors are delivering agreed services
Ensure regional IT budgets are developed, approved, and adhered to

Manage IT assets in the Region

Manage the full lifecycle of IT assets in the region including:

To deploy PCs and associated peripherals including new installations and redeployment of existing equipment
To install and configure operating systems to agreed standards under the direction of Group IT
To maintain the existing PCs and peripherals to standards determined by Group IT by performing upgrades, new installations and carrying out routine procedures
To assist in the compilation and maintenance of an accurate inventory of hardware and software
Assist with asset decommissioning and lease replacements

Policy and Standards

To work with members of the studio team to ensure compliance with information and communication policies and procedures
To assist in the completion of the Group’s technical documentation, guidelines and procedures and ensure they are disseminated to users when requested
To undertake such projects of a level commensurate with the responsibility of the position as designated by Group IT
To maintain personal and professional development, participate in appropriate training activities, and encourage and support the team in their development and training

About you:

As the regional Information Technology manager, you will have a minimum of 3 years of leadership experience within a Desktop support role. This position requires someone who is enthusiastic, with a positive can-do personality. You will have strong stakeholder management skills and be able to lead and manage a remote team.

You will be able to demonstrate

Previous experience leading and managing a remote team, with at least 3 years of solid working experience on desktop support leadership
Hands-on experience with ITIL framework including ITIL certifications
Advanced MS Office, particularly Word, Excel, and PowerPoint
Win 10 and Win 7 troubleshooting skills
Solid working knowledge of Office 365
Solid working knowledge of Active Directory administration
Experience with mobile technology management such as iPhones / iPads
LAN troubleshooting skills
OCE wide format printer management
Skype and Room based AV system skills
Experience in performing IT training
Working experience with online help desk systems such as Manage Engine
Experience in dealing with service providers will be an added advantage
Relevant Tertiary qualifications
Valid certification of MCSE/MCITP/CCNA is preferable
ITIL certifications

About Woods Bagot:

Woods Bagot is a leading global design studio that is committed to innovative solutions. Across our network of studios in Australia, Asia, the Middle East, North America, and Europe we operate in a collaborative and open environment where our global studio environment, ideas, teamwork, and research allow us to deliver exceptional solutions to our clients.

To Apply:

If you have the knowledge, skills, and experience for this role, we would love to hear from you!

Please apply below with a cover letter and resume detailing your suitability for this position, including worker’s rights, and salary expectations. For more information contact rohkg@woodsbagot.com.

Applications will be treated in the strictest confidence.