Melbourne

Information Technology Solutions Specialist

Woods Bagot is a People Architecture company placing human experience at the centre of our design process to create and deliver engaging, future-oriented projects that respond to the way people actually use space.

With a team of over 950 experts working across 17 studios in Australia, Asia, Europe, the Middle East and North America, our Global Studio model allows us to work collaboratively across time zones and borders, using the latest technology to share design intelligence and strengthen our knowledge base around the world.

About the Role

The role of the IT Solutions Specialist is to undertake activities related to the technical implementation, development and technical support of the Group’s enterprise systems and digital platforms. This is a “hands on” role working on initiatives concurrently that optimise how users work. The role ensures that the systems are performing optimally, and changes are orchestrated and executed to achieve their objectives. The role ensures that end users are supported from an IT perspective.

The primary focus of this role is to support the Finance systems and digital platforms that enable the core functions across the enterprise. Key responsibilities include maintaining and providing technical support for ERP platforms, managing Concur for expense workflows, developing Power BI reports and leveraging Power Platform to streamline internal processes (e.g., conversion of manual forms to digital format). There may be some requirement for general administration of Dynamics 365 CRM (covering marketing, business planning, and opportunity management). Looking ahead, this role will play an integral part in the future evaluation and potential implementation of a new ERP solution, contributing to strategic advancements in enterprise systems.

Key Responsibilities

General Duties:

  • Partners with the business to understand user requirements, identify robust IT application solutions, and leverage out of the box solutions – where possible
  • Develop and maintain solution design and technical systems documentation
  • Participate in planning and execution of tasks related to the evaluation and delivery of Power Platform, and Power BI based initiatives
  • Conduct research and provide technical advice and direction in relation to operational and business systems, platforms, and development services by proactively working with software vendors to understand software roadmap and future enhancements
  • Provide professional/technical advice to assist in the development of tools to facilitate Application Lifecycle Management and DevOps processes
  • Provide technical support to end users – core systems including but not limited to, ERP (current system is BST), MS Dynamics CRM, Success Factors, Open Asset, and digital applications leveraging Power Platforms
  • Maintain systems’ data integrity and adhere to software security best practices
  • Coordinate testing, training, and system upgrades
  • Continued improvement of process and functionality of the systems to support business’ needs
  • Delivery and continued enhancement of management reporting

Systems Improvements:

  • System Analysis, issue resolution and system enhancements
  • Testing and implementation of system corrections and enhancements
  • Assess and understand processes and systems used and areas of inefficiencies
  • Actively champion system and process improvements consistent across the Global Studio
  • Liaise with Group IT on any systems upgrades that impact core business systems
  • Analysis and development of business systems reporting to support business needs
  • Work with the business to ensure appropriate training materials are made available

Systems Support:

  • Provide technical support for core business platforms
  • Support system end users to resolve any technical issues
  • Monitor and escalate systems performance issues promptly
  • Assist with escalated system and user support queries as required
  • Partner with software vendors to resolve software issues and system upgrades
  • Log and track user queries, improvement requests and actions taken using the IT helpdesk system

As a valued member of the team, you will also:

  • Undertake additional responsibilities and tasks as required
  • Undertake reasonable care for your own health and safety and that of others in the workplace that may be affected by your actions

Key Requirements:

  • Minimum 5 years’ professional experience working with non-technical users to understand user requirements, and develop solutions/enhancements in an architecture, AEC or professional services environment
  • Experience in Finance systems configuration and administration
  • Some understanding of the principles of accounting as they relate to a services organisation
  • Recent professional experience delivering solutions using Power Platform
  • Strong experience in relational database design and query languages, preferably MSSQL
  • Proficient in designing and implementing seamless data integration solutions using Azure Synapse, with strong knowledge of RESTful APIs and web service concepts
  • Experience administering Microsoft SharePoint Online
  • Demonstrated experience using code repositories and collaboration tools such as Bitbucket and Confluence to manage version control, document processes, and facilitate team collaboration
  • Good understanding of AI and machine learning capabilities (e.g. MS Copilot, OpenAI)
  • Demonstrated high level of customer service delivery
  • Preferably a relevant IT tertiary qualification
  • Experience in dealing with software providers
  • Experience in process improvement, design thinking methodologies
  • Exceptional customer service focus
  • Strong Business intelligence analytical and reporting skills (Excel, Power BI and/or SSRS)
  • Strong written and verbal communication skills at all levels
  • Willingness to learn and contribute towards business goals

Qualifications and Experience:

  • Solution development using Microsoft stack and development environments
  • Business engagement and partnering
  • Requirements elicitation and business analysis
  • Software development (low code and traditional programming in C#)
  • Relational database administration, design, and querying
  • Evaluation of new systems and technologies
  • Systems and integration documentation
  • Web service and Restful API concepts
  • Ability to work independently and in a team environment
  • Agile and proactive style
  • ERP (not limited to BST)

How to Apply

Applicants are required to submit a resume via our Information Technology Solutions Specialist LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. All personal data collected by the Company will be kept confidential and only used for recruitment purposes.

Mandatory requirement: It is an essential requirement that at the time of applying for this position applicants must have the legal right to work in Australia (an Australian Citizen or Permanent Resident).

Inspiration. Innovation. Inclusiveness. We are Woods Bagot.

Woods Bagot is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

At Woods Bagot, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network of strategists, experience designers and scientists, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.